Improving Patient Access to an Interventional US Clinic

Improving patient flow through an eye clinic

the flow of patients through our eye programme is about making their journey easier while making the best use of our own time and resources in the eye clinic. It involves elminating unnecessary steps and processes, giving us more time to focus on our patients and on providing a good – and friendly – service. Eye care administrators and managers benefit too: better patient flow reduces waste and...

Patient Education Improvement: an Interventional Study in Iran

Clinic Overbooking to Improve Patient Access and Increase Provider Productivity

The problem of patient no-shows (patients who do not arrive for scheduled appointments) is significant in many health care settings, where no-show rates can vary widely. No-shows reduce provider productivity and clinic efficiency, increase health care costs, and limit the ability of a clinic to serve its client population by reducing its effective capacity. In this article, we examine the probl...

Improving patient access at a movement disorder clinic by participating in a Process Improvement Program

Our multi-disciplinary neurology team were dissatisfied with long access times for consultation for new referrals. We participated in a rapid process improvement workshop and a structured improvement process. Over a six-month period we were able to reduce our access time for initial appointment for patients with suspected movement disorders from 133 to 20 days. We implemented a 'carousel' multi...

Improving Patient Access to Chemotherapy Treatment at Duke Cancer Institute

This paper describes how we applied simulation and optimization in combination to improve patient flow within the Duke Cancer Institute, a large cancer center. We first developed a discrete-event simulation model to predict patient waiting time and resource utilization throughout various parts of the center, including the outpatient clinic, radiology, the pharmacy, laboratory services, and the ...